The bigger picture: DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia, and many more.We are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global scale with a boutique culture. We live and breathe our 'big enough to cope, small enough to care' ethos, providing an inclusive, supportive, and exciting place to accelerate your career.JOB PURPOSE:As an Account Manager, you will be responsible for building strong relationships with your eBay clients while overseeing the delivery of owned channel campaigns, with a focus on production rollout. You will be required to manage client briefs, plan, assign and review creative, and manage the overall agency workload in partnership with the rest of the team.You will be working closely with Designers, Copywriters, Developers, and other parts of the agency to ensure successful campaign deliveries while maintaining agency profitability and a high level of creative integrity. This role will report to the Account Director.KEY RESPONSIBILITIES:Manage, draft and review client briefs.Ensure client deadlines are met across multiple campaigns and liaise with the Account Director on the team capacity.Liaise with clients daily, clarifying questions, managing expectations and proactively communicating status, updates, or agency recommendations.Clearly and effectively distil and transfer client feedback to designers and copywriters.Prioritise workloads for the team, and escalate when needed.Ensure client requirements are met whilst protecting DEPT brand values.Maintain a full understanding of the client's business, strategies, objectives, brand, audiences, and challenges.Ensure high standards are maintained and add value wherever possible.Ensure success criteria are met and projects are delivered on time and within budget.Maintain a good knowledge of all DEPT products and services and actively promote them to clients.Work with the team to determine and test creatives across client-owned channels.SKILLS AND PREVIOUS EXPERIENCE:2-3 years experience delivering a broad range of marketing communications including digital and direct.Extremely organised, with the ability to manage multiple projects simultaneously.You are ambitious with the ability to think strategically and contribute to something new within the agency.Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities.Highly motivated to learn, grow and improve.Personable, approachable demeanour and motivating team player.Moderate understanding of production and interactive processes.Superb planning and organisation ability.Ability to manage and develop client and supplier relationships.An understanding of financials to manage budgets.THE PERKS!Hybrid working environment, mental health support, additional leave options, and a buddy to help you through your first few weeks! This is your chance to be part of a team of humans – we come together in support, love, and humanity to celebrate what makes each of us special. If that sounds like you, get in touch!DEPT is proudly committed to creating a diverse and inclusive environment and strongly encourages you to apply. In addition, we strive to provide a safe space for all. Please let us know confidentially if we can provide any additional support or accommodations for you to fully participate in our recruitment experience. Contact ****** to notify us of any needs related to completing the job application or taking part in our interview process.Please note that the successful applicant for this position will be subject to a background check, in line with legislative requirements.DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.Be part of our digital futureWe may be spread across the world, but we all work together as one team. Inspiring each other, collaborating, innovating, and creating together.
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