About the RoleAs a NinjaOne Account Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Account Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne's Solutions while growing and maximizing profit for the company.Location - North Sydney, NSW Hybrid Remote - meaning in office Monday, Wednesday, and Friday (plus additional days as required)What You'll be DoingYou will be responsible for growing your individual book of business within your portfolio of existing accountsProactively engage and reach out to your accounts on a regular basisAs the "single point of contact" for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunitiesCommunicate with customers and react to client requirements quickly and efficientlyAnalyze and understand the customer needs to present a solution that meets the customer requirementsNurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunitiesResearch and document relevant contact information for existing leads in SalesforceUtilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriatelyMaintain knowledge of market conditions and competitive activitiesOther duties as needed About YouYou have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, projectconfidence, and overcome objectionsAs customer advocate and product expert you excel at influencing and inspiring customersPolished verbal and written communication skillsResilient and calm, you are able to guide customers through issues and escalationsYou have a proven track record in achieving and maintaining sales targetsYou have extensive IT knowledgeBachelor's degree (preferred)As an experienced Account Manager, you enjoy "owning" a portfolio of accounts and guiding them through the customer journeyAbout Us NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.What You'll Love We are a collaborative, kind, and curious communityWe prioritize your work/life balance offering a hybrid work environment and free in-office lunches throughout the weekWe reward your work with opportunity for growth and advancementGrow personally and together with one of the fastest growing companies globallyDevelop your skills through our renowned training platformReceive competitive compensation Collaborate with an amazing international workforce All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.#LI-MB1#LI-Hybrid#BI-Hybrid
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