Job Summary:
The Account Manager role will be accountable for developing and driving commercial outcomes within target and allocated accounts. The role will be responsible for achievement of sales budgets and implementation of the sales strategy for the selling of complex enterprise technology solutions into the allocated Public Transport operators and regulatory authorities in the target territory. Furthermore, the Account Manager is to promote and develop the Trapeze ANZ Bus business throughout the Public Transport sector including Operators, Authorities, and Industry groups.
Working collaboratively as part of a cross functional team, this role is responsible for leading the sales and sales outcomes within the assigned customer accounts.Job Description: Why Trapeze? Trapeze Group is a global public transport technology leader. We partner with transport authorities and operator organisations to solve challenges, save money, and improve the experience of the millions of people that travel with our customers every day.
The ANZ arm of our global business is headquartered in Brisbane, where the team have cultivated an exciting and supportive work environment, with a huge emphasis on employee engagement.
Our parent company Constellation Software has more than 125,000 customers in over 100 countries, is listed on the Canadian stock exchange and since its IPO in 2006 has annually grown at an average of 37% - a faster growth rate than Amazon or Apple.
About the Role As our Account Manager, you will enhance client satisfaction, foster long-term relationships, identify growth opportunities, and support the overall account management strategy for Trapeze Bus in Australia and New Zealand .
You'll have the opportunity to: D evelop the account management strategy for Trapeze Bus ANZ with a focus on growth & customer retention.
Manage key customer relationships, ensuring high levels of customer satisfaction.
Identify new opportunities within the key accounts and driv ing them to completion.
Build & maintain effective relationships with industry groups & forums.
Work with customers to identify and understand problems, developing solutions in conjunction with the R&D teams and initiating and managing Strategic Initiative Groups where necessary.
Stay updated on industry trends, competitor activities, and market conditions, providing timely insights and recommendations to help educate and solve customer problems and drive innovation.
Maintain accurate and up-to-date records of client interactions, opportunities, and progress in the CRM system.
Support sales efforts with new clients as required .
What you'll bring to the role: Proven experience in account management, preferably within the people transportation industry, or a related field.
Strong knowledge and understanding of account management principles, practices, and strategies.
Strong interpersonal skills and the ability to build and maintain effective client relationships.
Excellent communication and negotiation skills to identify and close new opportunities.
Strategic thinking and the ability to develop and execute account management plans.
Knowledge of the industry, market trends, and customer needs.
Questions? If you feel excited by the opportunity to join a rapidly scaling global business, please apply now or get in touch at ****** . We'd love to hear from you.
Trapeze Group is committed to creating a culture that values inclusion and diversity. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, mature aged workers, and people from culturally and linguistically diverse backgrounds to submit their application. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, family or career responsibilities, or veteran status.
Please note: Only applicants with Australian working rights will be considered for this role. You will need to successfully pass an Australian National Police Check if you are successful.
Worker Type:
RegularNumber of Openings Available:
1
About Us You're passionate about moving people. So are we. At Trapeze, we strive to enhance lives by building technology for a better tomorrow and providing unique solutions for life.
We help public transport operators and authorities, public safety organisations and large-scale taxi enterprises address everyday pain points, save money and improve customer experience through the use of proven technologies. The efficiencies created through our solutions allow you to maximise your competitive advantage and enhance community outcomes.
As the Asia Pacific branch of the Trapeze Group, we have a wealth of knowledge, experience and resources to draw upon both locally and from our colleagues in North America, Europe and the United Kingdom. We are also part of the Constellation Software Group, which services over 125,000 customers in more than 100 countries across the globe from offices on every continent.
While our experience is broad and international, we are local in our approach and adapt to your environment country by country. We have been in the transport industry for more than 30 years and have a long history of collaborating with our customers to adapt to changing needs and new demands.
Trapeze is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, colour, creed, national origin, gender, gender identity, gender expression, disability, marital status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. Please inform us if you have a disability or special need that requires accommodation.
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