Account & Relationship Management (Sales) Work for a global provider of networking monitoring and asset management solutions for the IT enterprise market space! This is a position based out of Brisbane CBD, in a hybrid working environment (2-3 days per week in the office). You will come in and work across the businesses 5-7 largest accounts (such as Walmart, Coles, Fedex etc), build relationships and cross sell. There is no cold BD involved. You will expand these key accounts by building relationships and figuring out who the key decision makers are. A secondary focus of the position will be customer success. You'll work closely with the Head of Sales, Head of Product, the Tech Team and the wider sales team.Responsibilities:Identify Growth Opportunities: Proactively identify and develop new revenue opportunities within existing key accounts through cross-selling, upselling, and expanding the product/service offerings.Account Strategy: Develop tailored strategies for key account expansion, working closely with strategic clients to understand their evolving needs and aligning them with the company's offerings.Relationship Building: Establish and maintain strong relationships with decision-makers and influencers within the client organization. Become the trusted advisor and go-to person for any questions related to the account.Sales Collaboration: Collaborate with sales teams and product management to identify new business opportunities, provide insight into potential market trends, and share client feedback for future product/service development.Client Onboarding & Training: Support clients through onboarding, ensuring they understand and effectively use our products/services. Co-ordinate training, resources, and best practices to drive product adoption and success.Client Retention & Satisfaction: Ensure high levels of customer satisfaction and retention by acting as the voice of the customer within the organization. Address and resolve any issues or concerns quickly and effectively.Client Engagement: Act as the primary point of contact for clients during the professional services delivery process, ensuring consistent communication and addressing any issues or changes that arise.Cross-Functional Coordination: Work closely with internal teams (e.g., software engineers, product management, support engineers) to ensure smooth delivery of services and that client requirements are fully understood and met.Requirements:3-6 years of experience in client services, account management, or sales, with a proven track record of successfully growing strategic accounts and developing long-term client relationships.Experience selling SaaS or network monitoring solutionsSales Acumen: Demonstrated ability to identify sales opportunities, drive account growth, and negotiate contract renewals or expansions with strategic accounts.Communication Skills: Strong verbal and written communication skills with the ability to build rapport with clients, stakeholders, and cross-functional teams.Problem-Solving: Excellent problem-solving and conflict resolution skills with a proactive, customer-centric approach.Project Management Skills: Proven experience managing professional service projects, including scope definition, resource allocation, timeline management, and client communication.Analytical Ability: Ability to analyze customer data, recognize trends, and translate them into actionable strategies for account growth and retention.Technical Proficiency: Comfortable using CRM tools (Salesforce, HubSpot, etc.) and other account management systems to track client activities and performance.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an account manager?
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