Time left to apply: End Date: November 26, 2024 (5 days left to apply)
Job Requisition ID: JR-10132502
Employment Type Permanent
Closing Date 25 Nov 2024 11:59pm
Job Title Account Manager-4
Job Summary Job Description Connect with Telstra We're all about helping our customers connect faster, better and smarter. And that's where you come in, to help us realise our purpose to build a connected future so everyone can thrive.
Focus of the Role As an Account Manager, you play a pivotal role in the development of deep customer relationships, managing the overall service quality of NPS and growing your own defined portfolio of accounts. You thrive in maintaining strong customer relationships that grow TBTC and Telstra's revenue across our business customer portfolios.
A taste of what the role entails: As an Account Manager , you apply your excellent relationship building and organisational skills to deliver the following responsibilities:
Your key responsibilities include: Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio. Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios. Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences. Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads. Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality. Meet individual and team sales and performance KPIs. Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions. Identify areas of improvement and actively embrace change and technology to better support our business customers. To be successful in this role, you must have: Required Qualifications Extensive Sales experience. Strong commercial and technical acumen. Excellent communication skills. Preferred Qualifications Possess technical knowledge on Telstra systems. If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
About Us We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We've always been committed to being a great place to work as we make the world a better place too.
Working at Telstra, we all have a why. Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
Recruitment Support We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to the Disability and Accessibility inbox.
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