Account Executive, Small Business at Birdeye in Sydney, Australia - Apply now!
Sales Full-time
Description
Why BirdEye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
Responsibilities
Conduct outbound calls to existing customers to generate appointments
Conduct outbound calls to cold leads to generate new business
Conduct outbound sales calls to potential customers ensuring relevant questions are asked to uncover their needs
Conduct online research on potential customers
Data entry into in-house/external systems and CRM
Overcome objections effectively and in a friendly manner
Complete screen share meetings and product demonstrations ensuring key performance indicators (KPI's) are met
Reach out to potential clients through media channels such as Facebook or LinkedIn
Ad hoc tasks and provide assistance and backup to team members as required to ensure the successful operation of the Company
Any other duties as reasonably required by the Company that you are skilled and capable of performing
WHS Responsibilities
Employees will:
Keep their workplace safe, clean and tidy
Report all hazards, near misses, incidents and injuries to their Manager
Participate in workplace safety meetings if required
Participate in the development and review of safe procedures if required and comply with those procedures
Attend WHS training if requested and apply what is learnt in the workplace
Wear and maintain personal protective equipment (PPE) when provided
Undertake rehabilitation and Return to Work program requirements, if injured
Requirements
Knowledge, Skills and Attributes Required:
Proven sales experience (B2B or B2C)
Proven track record achieving sales KPI's
Minimum of 12 months sales experience
A consultative approach to sales and customer service
Strong verbal and written communication skills
A friendly phone manner
Highly confident both over the phone and in person
Ability to quickly build rapport
Perseverance, resilience and a desire to overcome objections
A strong team player
The ability to work autonomously with excellent time management
Why You'll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.
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