Description
The Role
As an Account Director, you will oversee and expand a portfolio of clients, ensuring their risk management and insurance broking needs are effectively addressed. Your role will involve nurturing existing client relationships, pursuing new business development opportunities, and supporting the overall growth of the portfolio. You will also be responsible for meeting corporate budget and growth objectives while providing senior-level service to clients. Key responsibilities include the following:
Implement and review client service delivery including holistic discussions on risk and retention strategies as well as multiple tier client contact for all qualifying accounts.
Obtain formal client feedback annually for all qualifying accounts.
Leverage best practice from across WTW to deploy within the team.
Represent the voice of the client both internally and within the teams when decisions are made regarding process, approach and future strategy.
Ensure that every client has an agreed service plan and that client advocates implement every aspect of the plan.
Pro-actively meet the annual new business target.
Involvement in selected new business exercises and major projects.
Generation and participation in new business opportunities that contribute to the continued growth of the team.
Maintain and develop a strong relationship with insurers.
Apply WTW Client Service protocols and compliance procedures.
Qualifications
The Requirements
Tier 1 Insurance Broking Qualification.
Preferably degree qualified.
Extensive Insurance broking and or industry experience.
Proven technical skills in coverage and wording review.
Excellent understanding and technical proficiency of claims management processes.
Experience with the placement and servicing of complex and multinational clients.
Attainment of all regulatory licenses, permissions, and technical or other requirements applicable under local legislation.
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