Management (Information & Communication Technology) Full time Embross delivers market-leading passenger automation and self-service technologies to the global travel market. The world's leading airlines and airports use Embross' range of service technologies to help make the passenger travel experience faster, simpler, and less stressful. If you value innovation, enjoy challenges, and have a proven history of success managing, nurturing, and growing client relationships, we should talk.
What You'll DoAs an Account/Delivery Manager, your key responsibilities would be:
Client Relationship Management:Build and maintain strong relationships with key decision-makers at airport clients.Proactively identify and address client needs, ensuring a high level of satisfaction.Collaborate with cross-functional teams to deliver seamless client experiences.Delivery Management:Ensure timely and accurate delivery of solutions, adhering to project timelines and airports/airlines specifics.Coordinate with technical teams (internal and external) to address issues and provide technical support.Be the liaison between Embross, the Airport, the Airlines and all parties involved in the projects.Business Development:Identify new business opportunities within the Pacific region and develop strategic partnerships.Prepare and present proposals to potential clients, effectively communicating our value proposition.Represent Embross during industry events in the APAC region.Required Skills and ExperienceProven experience in account management and project delivery within the IT industry, with a strong preference for the aviation sector.Strong understanding of passenger processing solutions, airport and airline operational needs.Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.Strong analytical and problem-solving skills.Ability to manage multiple projects simultaneously and prioritize tasks effectively.Strong attention to detail and commitment to quality.Excellent organizational and time management skills.Proficiency in project management and service methodologies is a plus.LocationThe role is to be based in Brisbane, QLD.
Travel RequirementsThe Account/Delivery Manager is expected to travel in the APAC region, with ad hoc travels to Europe or Northern America.
What We OfferWorld-class product engineering and development: You will join a team of leaders who are dedicated to creating innovative and impactful solutions for our clients and their customers.Career growth and development: As a build-from-within company, we are committed to offering you a competitive salary package with responsibilities and projects designed to build mastery and leadership throughout the course of your career.Dynamic and respectful work environment: Working alongside some of the brightest minds, you will collaborate on impactful work within a supportive environment - one where company values are always embraced and expressed, and diversity is a business imperative.To support our talented workforce, apart from the base salary, we also offer:Opportunity to participate in the Performance-based Profit-Sharing Program and earn up to an additional 15% of your Base Salary.Paid vacation.Flexible working environment.Lots more.Embross values diversity and people of all backgrounds and abilities. Should you require any accommodations before or during the interview process, please email ******.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as an Account Delivery Manager?Do you have experience in a role which requires relationship management experience?What's your expected annual base salary?How many years' experience do you have in the aviation industry? #J-18808-Ljbffr