Company Description
Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.
This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.
Job Description
What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler Opportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform laundering Access to our Safety Footwear Reimbursement Program (up to $120 per year) Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks Access to our company-matched Defined Contribution Pension Plan (DCPP) Opportunity to develop your talent through coaching and our Leadership Mentoring Programs Hourly wage between $24.68 - $28.21 What you will be doing: Ensure the safety of the hotel, guests and employees Oversee asset protection of hotel Research and report any incidents in accordance with standards of Fairmont Hotels & Resorts Be a visible security presence while on duty Act as First Aid Attendant; responding to all first aid calls while on duty Maintenance of effective relationships with Municipal, Federal or Corporate security/police forces Other duties as assigned Qualifications
Your experience and skills include: Previous experience in a customer service related position BST certificate and Valid BC Security License or willingness to obtain a Security License Occupational First Aid level 2 Bondable Completely fluent English language skills, both written and verbal Must be available for all shifts including evenings, overnight shifts and weekends. Clear, professional and helpful communication in person and over the phone Team player with excellent interpersonal and leadership skills A high level of responsibility and ability to work well independently with minimal supervision Commitment to provide excellent service and exceed guests' expectations Impeccable grooming and presentation Physical ability to perform the requirements of the job, including: Standing/walking for extended periods of time Performing repetitive work Additional Information
Physical Aspects of Position (include but are not limited to): Constant standing and walking Frequent bending and kneeling Frequent carrying and lifting up to 75lbs Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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