Company Description Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.
This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.
Job Description What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler Opportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform laundering Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks Access to our company-matched Defined Contribution Pension Plan (DCPP) Opportunity to develop your talent through coaching and our Leadership Mentoring Programs Hourly pay rate of $24.15 What you will be doing: Perform all treatments using safe and professional techniques in accordance to the protocols Maintain a neat and orderly work area consistent with the high standards of the facility Consistently maintain an up to date knowledge of the personal services performed and any revisions in the products or procedures used Answer all questions related to services performed and products used Report dysfunctional equipment to Manager Work with Spa Director / Manager in the formulation of plans for projects and in other areas Well versed on all aspects of the spa's operations i.e. guest relations, retail sales, spa services (aesthetic and M&B) Assist in the operations of all spa departments as required Sales and marketing Supervise all Massage & Body Operations Prepare and maintain an updated service manual Work with Operations Supervisor in orientation and training of new colleagues Conduct colleague in-services on any accepted techniques or programs and demonstrate the proper use of equipment and products Tour potential guests/members/students Meet with product vendors as required Responsible for professional product inventory Help with event planning Organize monthly meetings for team and facilitate Adhere and support all Willow Stream and Fairmont Policies and Procedures. Other duties as assigned Qualifications Your experience and skills include: Minimum of 5 years' experience in M&B, two years in a supervisory capacity Recognized certification in Massage and Body work Certification from an accredited school of Massage required All professional licenses are to be current Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): Constant standing and walking Frequent bending and kneeling Occasional carrying and lifting up to 20lbs Occasional pushing and pulling Occasional ascending and descending ladders, stairs and ramps Additional Information Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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