Company Description Why work for Accor?
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Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Our Hotel Located in the centre of Melbourne's CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites.
What is in it for you? Employee benefit card offering discounted rates in Accor worldwide from day one. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21. The successful candidate will: Have the ability to work a rotating 7-day roster. Take initiative to ensure that interactions with our customers are positive and productive. Monitor training and offer guidance to employees whilst on shift. Be proactive and resourceful when attending to guest requests. Be customer-focused. Have great attention to detail. Be reliable and well-groomed. Be a strong team player with excellent communication and interpersonal skills. Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria. What you will be doing: Providing efficient service for guest registration and departure; maintaining accurate guest accounts and providing accurate, helpful information. Attending to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. Maintaining strict security procedures to ensure guest confidentiality and safety. Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Additional Information Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD.
Everything we do, we do to help make our guests and our people feel welcome and valued to give them the best experience they deserve!
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