Company Description
"Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS"
Job Description
Main Duties:
Be present on time for the shift, ensuring a standard presentable image of the hotel (Hairstyle, uniform & grooming).
Welcome all guests entering the hotel and escort them as per their VIP level.
Check the lobby area for cleanliness, lighting, ashtrays, and brochures; take necessary actions on the spot.
Follow up on last day operations: for VIP guests who didn't show up, take necessary actions on any pending cases.
Ensure that VIP arrivals for the day are prepared: room assignments as per guest requests, transportation & amenities.
Inspect VIP rooms for cleanliness, maintenance & amenities; ensure that standards are respected.
Check for birthdays & honeymooners expected for the day and send a birthday cake with a personalized card from the GM.
Be available in the lobby to distribute guest comments, up-sell A-Club membership, and gather feedback from guests.
Follow up on long-staying guest requests: give courtesy calls & send amenities as per their requests.
Prepare the TOP VIP's check-out:Revise the bills.
Contact the guest for departure arrangements: transportation, packing, late check-out.
Escort VIP guests to the exit of the hotel upon check-out.
Ensure lobby ambiance from daytime to nighttime: lighting the lobby candles and switching on lights according to standards.
Qualifications
Passion for guest service.
Excellent written and verbal communication, interpersonal, and leadership skills.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Previous experience as a Butler is a must.
Fluency in English and at least one additional language.
Ability to handle multiple tasks and guest requests.
Knowledge of Micros-Fidelio Property Management System is an asset.
Ability to work independently and prioritize responsibilities.
Experience with a hotel loyalty program is an asset.
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr