Company Description
Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo!
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Job Description
Main Duties:
Administration
Liaise with different departments for smooth and coordinated work.
Ensure that team members adhere to Human Resource policies.
Customer Service
Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
Train the Reception team.
Perform tasks as per the standards, including daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.
Financial
Provide effective support to the team to enable them to deliver efficient services.
Respond to customer queries by resolving issues in a timely manner to ensure customer satisfaction.
Operational
Maintain and improve the department's efficiency through training and development of the team.
Ensure seamless cooperation with all related departments to meet service delivery standards.
Ensure that the reception team is fully aware of their roles and duties conforming to the Procedure Manual.
Implement initiatives to provide improved service in all areas.
Handle additional responsibilities as delegated by Management.
Ensure quality in all aspects of the job.
Maintain records of all banquet functions in the hotel.
Liaise with other departments for effective resolution of administrative and operational issues.
Supervise and monitor reception activities ensuring quality customer service.
Maintain Front Office log book and shift reports.
Ensure all guests receive a swift, smooth, professional, and friendly check-in and check-out.
Personnel
Accept responsibility.
Self-confidence, motivation, drive, and tenacity.
Enhance organizational performance.
Clearly delegate tasks and responsibilities.
Think strategically, inductively, and creatively.
Recognize and acknowledge others' ideas.
Other Duties
Ensure cleanliness of all areas under the Front Office, including Lobby, corridors, main staircase, and driveaway.
Assist other departments in case of emergency.
Occupational Health & Safety
Employee Responsibility
All employees must safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job assigned by Management.
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