Company Description Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description Ensure correct grooming standards are followed at all times Responsible for the smooth operation of the outlet Follow up on all financials, LQA, Forbes and TrustYou targets Is aware of the daily, monthly and yearly financial targets Actively contributes towards the achievement of financial targets Report all issues and negative guest feedback on the Glitch system Follow up on opening and closing checklists Maintain HACCP & FIFO standards as required by the regional governing body Handle financial procedures according to guidelines set by the finance department Responsible for linking all facets of service, cuisine and entertainment Assume the responsibility of daily operations Handle security incidents and guest complaints with confidence and professionalism, reporting them in a timely manner to the direct supervisor Assist in daily briefings for all staff prior to commencement of shift Should be creative, confident and prepared to think outside of the box Follow the personal development plan set by the direct supervisor Ensure the operational inventory is always accounted for and in immaculate condition Ensure the outlet is maintained at the highest levels Create opportunities for upselling products Develop the direct team to strive for excellence Inspire heartists to create a flow of new and 'improved' ideas Follow Hotel Evacuation Policy in case of an emergency Ensure awareness and deliver optimum levels of service and guest satisfaction Establish and maintain effective communication across all divisions Lead by example through a passionate, hands-on approach Assist with collecting information for the monthly P&L review Qualifications 2-3 years' experience as a leader, preferably in a fast-paced luxury property Excellent knowledge in Food & Beverage including bar operations Computer literacy is an added advantage; previous use and mastery of a point of sale system required Ability to focus attention on guest needs, remaining calm and courteous at all times Service-focused personality with strong interpersonal and problem-solving abilities Ability to work well under pressure in a fast-paced environment Ability to work cohesively and collaboratively as part of a team #J-18808-Ljbffr