Peppers Seaport, 28 Seaport Boulevard, Launceston, Tasmania, Australia Req #3786
Friday, 3 January 2025
Peppers Seaport Hotel is located just 5 minutes from the heart of Launceston, situated within the lively dockside precinct. This contemporary property offers a range of studio rooms and apartment-style suites with balconies and views overlooking the seaport marina or historic township. On your days off, take time out and immerse yourself in nature, take in the picturesque coastline, or sample some of the finest produce and wines in the renowned food and wine region of the Tamar Valley.
Purpose
As Reservations Supervisor , you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. With your enthusiastic guidance, you will inspire the Reservations crew to excel in their roles and consistently deliver outstanding customer service.
Primary Responsibilities
Take the helm and guide the reservations' day-to-day operations with expertise. Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers. Facilitate the onboarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles. Allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay. Safely and securely handle payment transactions, verifying billing details for accuracy. Suggest room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stay. Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs. Assist in resolving guest complaints or issues related to reservations, billing, or room assignments. Skills and Experience
Experience as a Reservation Agent or Reservations Team Leader, ready to flex your leadership skills and take the next step in your career. Customer service-oriented with exceptional communication skills. Proficiency in using reservation and property management systems is a plus. The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must. Team player with a positive attitude and willingness to go the extra mile. Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays. At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story, and we want to learn yours. We invite you to APPLY NOW.
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