Mantra Club Croc, 240 Shute Harbour Road, Airlie Beach, Queensland, Australia Req Thursday, 14 November 2024 Mantra Club Croc is located five minutes' drive from the main street of Airlie Beach, and is situated in the magical Whitsundays region in North-Queensland. The property offers a mix of hotel rooms and suites, a lagoon style pool, and Club Croc Bistro for its guests to experience within a relaxing resort style environment. On your days off, enjoy the myriad choices on offer to island hop, visit the powder white sands of iconic Whitehaven Beach, or snorkel, dive and discover the wonder of the Great Barrier Reef and meet its inhabitants. Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests. Primary Responsibilities Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out Confident in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories Promote hotel amenities and services by having a deep understanding of products and offerings Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge Display proficiency in accurately handling reservations and managing guest accounts Skills and Experience Innovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independently Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills Proficiency in both written and verbal communication Previous experience in hotel front desk operations is a valuable asset Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW.