Tribe West Perth, 4 Walker Ave, West Perth, Western Australia, Australia Req #3025
Monday, 14 October 2024
Tribe Perth is conveniently based next door to Kings Park, nestled in the bustling outskirts of the city just 3 minutes from Perth's CBD and easily accessible via the free CAT bus. This colourful vibrant hotel offers a range of 126 hotel style rooms featuring Kevin Murphy amenities, Tribe Table serving up breakfast and dinner as well as grab and go offerings and innovative-shared business spaces for those 'mobile office' moments. On your days of leisure, delight your senses with visits to local wineries and artisanal food producers, or embark on adventures along the endless sandy shores.
Purpose
As a Guest Service Agent , you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out. Confidant in communicating with guests and colleagues to ensure cohesive collaboration. Conquer challenges alongside guests, transforming dilemmas into success stories. Promote hotel amenities and services by having a deep understanding of products and offerings. Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge. Display proficiency in accurately handling reservations and managing guest accounts. Skills and Experience
Innovative approach to exceeding customer service expectations. Skilled at collaborating within teams, as well as working independently. Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills. Proficiency in both written and verbal communication. Previous experience in hotel front desk operations is a valuable asset. Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays. At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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