Mantra on Northbourne, 84 Northbourne Avenue, Canberra, Australian Capital Territory, Australia Req #3872
Thursday, 9 January 2025
Mantra on Northbourne , ideally situated just a block away from the heart of Canberra's CBD, offers a range of apartment-style hotel rooms and self-contained one and two-bedroom apartments, heated indoor pool, conferencing facilities and dining at Stock Kitchen & Bar for guests to enjoy.
During your leisure time, immerse yourself in the abundance of offerings that our nation's capital has to offer!
Explore iconic landmarks such as the National Gallery, the War Memorial, and Parliament House; or take a leisurely stroll through the bustling shopping and dining precinct.
Purpose
As a Guest Service Agent , you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay.
Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out Confident in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories Promote hotel amenities and services by having a deep understanding of products and offerings Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge Display proficiency in accurately handling reservations and managing guest accounts Skills and Experience
Previous experience in hotel front desk operations is a valuable asset Innovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independently Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills Proficiency in both written and verbal communication Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required At Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours.
We invite you to APPLY NOW.
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