Accommodation Clerk Date: 6 Jan 2025
Location: Darwin, NT, AU, 0820
Company: Ventia
Ventia is currently looking for an Accommodation Clerk to work on our Defence Base Services contract in Darwin, NT.
As an Accommodation Clerk, you will be responsible for managing the room booking and allocation service for all Defence personnel.
This role involves raising maintenance requests, cleaning requests, handling customer complaints, and providing customer service.
Although the position is primarily front office based, you will also perform room quality inspections, receipt of deliveries, and maintain log books for trades and visitors.
Responsibilities Manage the Room Booking and Allocation service for all authorised personnel posted, attached to, or transiting through the base, including car parks as required.Manage any dedicated or allocated computer hardware and software including all primary and supplementary programmes.Provide Occupancy Reports by Rank and Block/Room.Provide monthly Occupancy Statistics for both Transit and Living-In rooms as directed by the Domestic Supervisor.Liaise with the Manager to ensure that accommodation allocated is appropriate to the member's rank or status and seek direction in the event of unavailability of appropriate level accommodation.Liaise with the Manager and seek direction in the event of Officer or SNCO accommodation facilities being fully booked.Issue keys on arrival and collect keys upon departure.Maintain records of key allocations for all Rooms/Buildings and ensure that any Missing/Unaccounted for Keys are investigated and reported immediately to the Supervisor.Ensure Room Inventory and Condition Reports are completed prior to arrival and upon departure.Ensure that all Furnishings, Fittings and Essential Services in accommodation buildings and rooms are operational one working day prior to, and upon, occupancy.Manage the day-to-day security of all unallocated keys, including temporary issues for maintenance or cleaning purposes.Minimum Requirements Australian Driving Licence essential (C Class).Previous experience in a Hotel will be highly regarded.Demonstrated ability to work autonomously with a high degree of motivation, energy, initiative, and commitment, with the capacity to deal with multiple and often conflicting priorities.Diversity Ventia is enriched by the diverse experiences, talents, and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in.
We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses, and people with disabilities.
How to apply Position Reference Number: 161226
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