This is a Accessibility Service Designer role with one of the leading companies in AU right now -- Westpac -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Westpac Work across the Westpac group to help design how we improve our experience for accessibility customers (physical and cognitive). **Responsibilities** _Service Design_ - Map current state processed which show how the bank currently ensure we meet accessibility requirements - Map current state accessibility experience for internal employees - Map accessibility obligations against the value chain - Audit current state customer experiences and determine gaps and opportunities to improve accessibility experience - Read and synth all regulatory requirements on the topic of accessibility - Review and audit other brands capabilities in providing accessible experiences - Design target state experience for the accessibility experience we want to achieve - Design run and synth accessibility customer testing _Stakeholder management Skills_ - Work with all types of stakeholders from across the business including, product owners, business analysts, optimisation managers, designers, strategists, tech experts, legal and compliance - Work closely with accessibility team **Skills** _Core Skills_ - Service Design - UX Design - Communicate in a visual way _Complimentary_ - Graphic design - Design Thinking - Agile - Content writer - Motion film design **Education** - Formal education or training in Design/ Service deign – business/strategy degree which leans into Service Design Previous experience in delivery service Design/UX projects
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