Regional and Support Coordinator - North Access4u is a rapidly growing and exciting not-for-profit organisation providing a range of supports and agreements with aligned service providers, offering timely and tailored services including Therapy, Home Support, Mentoring, Community Participation, Positive Behaviour Support, Psychology, Support Coordination, and Specialised Support Coordination.
As a value-driven organisation, our values guide all that we do and the behaviours of our staff in providing outstanding customer service.
We hold a sincere admiration for the people we work with, the people we work for, and their rights to choice and inclusion.
About The Role
As Regional Coordinator, you will be responsible for generating, nurturing, and converting leads through your relationship management skills in building a strong network of both referral groups and customers.
You will be based at our Mawson Lakes office.
You will maintain a case load of Support Coordination participants and assist NDIS participants with complex needs to build personal capacity to make decisions about their NDIS plan.
The role also focuses on connecting participants with NDIS and other supports, negotiating solutions with multiple stakeholders, and building capacity and resilience.
Your key responsibilities will include:
Networking with those in the disability, aged care, and healthcare sectors, including NDIS Support Coordinators and Local Area Coordinators, to identify new customers and service offerings.
Generating and converting leads through planned sales and marketing initiatives, and maintaining strong local community referral networks.
Managing initial assessment, intake, and onboarding of new participants.
Providing advice and information to potential customers, carers, parents, and families on a range of services.
Relationship management of external stakeholders to foster ongoing positive working relationships.
Collaborating with teams and stakeholders to facilitate seamless transitions from intake to service delivery of tailored individual support services.
Preparing monthly reports for senior management.
Maintaining clear and accurate records of information.
Committing to work within the vision and mission of Access4u.
Reviewing participants' NDIS plans and ensuring appropriate supports and services are implemented.
Coordinating supports for participants and liaising with NDIA planners and allied health services.
Enhancing participants' capacity to coordinate their own supports, including providing information, referrals, and engaging with community-based support options.
Responding to enquiries from participants in a timely manner.
Preparing and submitting reports as required for NDIS meetings or providers.
Skills & Experience
The ideal candidate will have:
Extensive customer service experience.
Well-developed computer literacy, organisation, administration, and communication skills.
Experience as a Support Coordinator or Specialist Support Coordinator (Support Worker experience is not equivalent).
Experience in working with people within the disability sector.
A relevant tertiary qualification is highly desirable.
Detailed working knowledge of the NDIS.
Experience in case management and coordination of client services.
Ability to interpret an NDIS plan and recommend service options within the guidelines of the plan and budget.
A current full driver's licence and vehicle (essential).
Qualifications and Special Conditions
NDIS Worker Check.
Working with Children Clearance.
Child Safe Environments training (or willingness to obtain).
What we offer
An attractive remuneration package is negotiable based on your qualifications and experience.
You will also have access to benefits including:
The ability to Salary Sacrifice; A laptop and mobile phone; Career pathways and opportunities; Working within a multidisciplinary team environment.
You will be joining an inclusive and welcoming culture at Access4u.
We strive to employ people from diverse backgrounds and encourage Aboriginal and Torres Strait Islander people and applicants from culturally and linguistically diverse backgrounds to apply.
At Access4u, we prioritize safety for all our staff and customers, particularly vulnerable adults, children, and young people.
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