Join the Fastest Growing Fitness Industry in the World! Job DescriptionWho We Are BravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness. We do this by creating comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment.Our people and our culture are at the heart of everything we do. We are a small and agile team, working collaboratively to deliver 8-12 new locations each year, with an ongoing focus to grow established locations year on year.What We Believe We have an opportunity to impact generations of people in Australia in this lifetime. Our opportunity drives our relentless focus to deliver our best work. From our data driven decision making, to our passion for getting 1%, smart and hard work are imperative in delivering our mission. Our keys to success, momentum and leveraging strengths. Through accountability and partnership, we challenge each other to deliver our best work. We aim to democratize fitness together, one member at a time.What Makes a Bravo-Fit We are passionate about creating positive impact while rewriting the rules of fitness. Through our high value low-cost model, we provide a robust opportunity for members to enjoy fun and affordable fitness. Here at Planet Fitness, we are the home of the Judgement Free Zone. Where we provide a clean, comfortable and non-intimidating environment for all of our guests. We do not cater to powerlifting or body building but more so general fitness as most of our members are first-time gym-goers. We believe everyone's fitness journey should feel rewarding and celebrated. We're not a Gym. We're Planet Fitness! Desired Skills and ExperienceJob Skill Set Requirements Ability to follow directions well.Ability to work well independently.Must have an upbeat and motivating attitude.Punctual and organized.Remit Greeting and saying goodbye to all members and guests.Monitoring club access to members and non-members.Answering any questions and handling member complaints.Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members.Answering info calls over the phone and taking messages.Giving club tours.Design individual exercise programs for each member based on their exercise experience, medical background, and personal goals.Submitting all individual weekly exercise selection sheets via Elmo for approval from management.Inspecting all Matrix and Life fitness equipment for possible malfunctions or damages and reporting if any are found.Data Input of class attendees into PGM.Monitoring the "30 min Express" area for people who are using it inappropriately.Selling memberships and entering new members into PGM.Operating the PGM and collecting arrears through documented company processes and SOP's.Will spend at least 10 hours a week assisting ******/Qualifications Certifications: Certificate 3 in Fitness. Certificate 4 is not required however advantageous.Must provide club with a copy of valid certification or proof you are working toward certification.If not currently certified, you must be certified within two months of hire or risk demotion or termination.Must be currently First Aid & CPR certified and provide club with a copy of the certification or willing to become certified within three weeks of employment.Must have your WWC (working with children) certificate/ number NSW & VIC, Blue Card QLD from employment commencement date.Must have completed a National Police Check certificate. NOTE- The NPC Certificate must be within 12 months of application date.Customer service experience is not mandatory but would be an added advantage.Running or operating group class experience would also be an added advantage.Bravo Core Values Bravissimo – Confidence to take calculated bold actions.WOW Factor – delivering a member experience that exceeds their expectations.WHIM – world class, humorous, inspirational & memorable.
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