Join a growing Technical Solutions Provider as a Tier II Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be providing both onsite and remote IT support, ensuring clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. If you are interested in learning more about this opportunity, we encourage you to apply today! Responsibilities: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, Quick Books), and for more niche applications with vendor assistance. Basic server issues. Basic networking issues. Answer incoming Quick Fix calls from clients. Skills/Must have: Experience with Windows and Mac OS troubleshooting. Minimum two years in Helpdesk support or a similar role. Skilled in application troubleshooting, PC deployments/imaging, and user profile management. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active IT Certifications are preferred. Valid driver's license and access to a vehicle for client visits. Benefits: Paid US Holiday Paid Time Off Comprehensive Health Plans Life and Accident Insurance Accident and Disability Coverage Company-paid training and certification Retirement Security Health & Wellness Program Salary Advancement Salary: Pay rates start at $25.28/hr up to $28.44/hr and vary by experience and location. #J-18808-Ljbffr