Ready to make a meaningful impact in the world of customer support?
Are you eager to step into a dynamic role that offers more than just technical support? Join our client as a Customer Support Specialist and be part of an innovative telecommunications company that's transforming customer service.
You''ll have the opportunity to:
Develop your technical skillset from team members and industry leading network engineers (they have tech training every Friday!) Collaborate within a team that blends technical expertise with exceptional customer experience. Progress into a junior network engineer or network engineering role - 4 of the 11 members in the team have already been promoted internally, hence the vacancy! Responsibilities:
Provide technical support via phone, email, and other channels, resolving and escalating customer issues as needed. Engage with a wide range of technologies, including broadband, Wi-Fi, and FTTP solutions. Collaborate closely with customers, ensuring their needs are met and issues are resolved efficiently. Contribute to our evolving mesh gigabit access projects and the expansion of cutting-edge connectivity solutions. Required Skills & Experience:
Some experience in ISP helpdesk or customer support roles. A passion for delivering exceptional customer experiences. Eagerness to engage with various technologies and contribute to a multifaceted team. You'll benefit from:
Competitive Compensation: Receive a starting salary of £25,000 along with opportunities for promotions and growth. Professional Development: Engage in regular training sessions and events to enhance your technical and customer service skills. Flexible Work Arrangements: Begin with five days a week in our Southgate office during probation, then transition to three days a week. Step into a company that''s not just about the job, but about cultivating a collaborative and rewarding environment. Apply now to become a vital part of a customer support team!
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