Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As a 3PL Specialist or External Fulfillment Specialist, you will be required to bridge the gap between Amazon Operations and that of the 3PL fulfillment centre.
As a 3PL Support Specialist, you will be the point of contact for all Amazon departments who may have to contact the 3PL with queries from bin checks to transportation issues.
Key job responsibilities Measure and monitor workflows, track onsite performance, of third-party logistics (3PL)Use data analysis to identify ways to optimize safety, quality, and productivityResolution of operational problems in the flows to/from external service providersResolution of problems that may require working onsite as a supervisor or auditor of the operationsActing as a point of contact through the communication between Operations and related partners, such as Supply Chain, Retail, and Transportation teams.This will often require deep dives into issues and understanding root causes, then working out the best solutions for resolution, be it by using Amazon systems or by contacting the 3PL and asking them to support. Effective communication is essential, and this can be at all levels within Amazon and the 3PL organization. This will at times include carrying out joint projects and investigations as well as carrying out training in Amazon processes and the use of Amazon tools.
About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfillment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble, and install them, and take away old items where needed. With a focus on safety, productivity, and innovation, we're changing the way customers buy and receive large goods for the better.
We have ambitious plans to expand our specialist fulfillment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence, and programme management, and everyone plays a crucial role in growing this part of the business.
BASIC QUALIFICATIONS Advanced proficiency in German in both written and verbal communication (C1 Common European Framework of Reference, CEFR)Relevant experience working with data analytics and using these metrics to identify problemsRelevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environmentPREFERRED QUALIFICATIONS Experience of stakeholder management including building and maintaining professional relationshipsExperience in an operational environment, such as logistics, retail, hospitality, or customer serviceUpper intermediate proficiency in EnglishAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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