26 Mar 2024 1486994 Service Delivery Manager - It Solutions Provider $120,000 Brisbane, Queensland

Are you an organised and proactive individual looking to help deliver cutting edge technologies?Our client excels in providing innovative Network & Cloud Solutions. They are seeking a talented Service Delivery Manager to ensure smooth service execution and client satisfaction.Responsibilities:Build and maintain strong client relationships, acting as the primary point of contact for service-related matters.Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.Oversee the resolution of incidents and problems, ensuring timely and effective solutions.Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.Budget Management: Responsible for managing the budget related to service delivery operations.Desired Experience/Qualifications:Demonstrated Service Delivery Management experience in Network or Cloud-based solutions.Proven ability to manage large accounts.Leadership and team management skills.Client-focused with strong communication.Strong problem-solving and analytical skills.Relevant industry certifications (ITIL, PMP, CISSP) a plus.Salary/Package:$120,000SuperannuationAnnual bonusExpenses paidTraining & development fundedHybrid workingIf this role seems of interest, please get in touch and apply today!
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