2025 Client Technical Support Engineer Graduate Program Dell Technologies provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more.
You will be part of a collaborative team that believes in honest communication, shares creativity, and welcomes different perspectives.
There is a winning culture built on a platform of integrity and a spirit of innovation.
We will also provide the mentoring, training, and opportunities for you to fulfill your ambitions and potential.
Join us as a Graduate Engineer on our Technical Support team in Sydney to do the best work of your career and make a profound social impact.
Dell is committed to flexible working; as such, this role is hybrid.
Start date: 3rd February 2025 What you'll achieve As a Technical Support Engineer, you will work with a highly skilled technical team that provides the highest level of support for our Pro Support and Premium customers in Australia and New Zealand with an outstanding end-to-end experience.
You will Provide over-the-phone first-level technical hardware and software support on Dell supplied products, peripherals, and applications.
Use troubleshooting techniques and tools to identify and resolve customers' technical issues.
Assume a proactive role in technical support call avoidance by identifying common problems and documenting resolutions.
Actively engage with our customers in all aspects through to problem resolution, keeping the customer informed and updated throughout the life of the incident.
Delight customers and be their greatest advocates through simplifying the customer experience.
Essential Requirements: You have completed your Bachelor's degree within the 12 months prior to the start of the program in February 2025.
Customer relationship skills and first-rate customer focus, phone etiquette, and work ethic.
Attention to detail, time management, and organisational skills.
Ability to work under pressure with calmness and composure.
Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.
Benefits You will have access to first-class training.
Hybrid work arrangement and amazing culture.
Health allowance.
Please note: applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship.
A minimum of 2 years from the Feb 2025 start date is required for visa holders.
Application closing date: 08/11/2024 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Read the full Equal Employment Opportunity Policy here .
Job ID: R250786 Dell's Flexible & Hybrid Work Culture At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located, and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.
To learn more about our work culture, please visit our locations page.
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