20 x Customer Support Officer - Call Centre | NSW State Government$34 per hour + Super | 37.5 hours per weekASAP Start | Estimated 7-month assignment, strong potential to extendAbout the CompanyOur large NSW State Government client drives integration and efficiency across long-term planning, precincts, housing, property, infrastructure, open space, environment, natural resources including land, water, mining, energy and growing our industries.About the RoleThey are currently seeking 20x professional Customer Support Officers to join their Contact Centre in Parramatta with some flexibility to work remotely from home. You will be required to work rotating rosters between Monday to Friday 8am – 6pm. This is an estimated 7-month temporary assignment, with a strong potential to extend.Working within a Call Centre environment, you will be responsible for delivering high-quality customer service assisting people who are experiencing financial hardship with their energy costs through the Energy Accounts Payment Assistance (EAPA) Scheme.ResponsibilitiesProvide high level, professional and empathetic customer serviceRespond to customer enquiries in a high-volume call centre environmentAnswer call and email enquiries within a timely and accurate mannerFacilitate the resolution of customer complaintsEducate customers on legislation, procedures their rights and responsibilitiesCapture, process and lodge customer information into the databaseAssess customer applications, determining eligibility for EAPA vouchersLiaise with external customers including energy retailers to assist customersProcess customer assistance vouchersManage records and databases, ensuring high integrity, accuracy and confidentialityAdhere to Contact Centre daily and monthly KPI'sAbout YouPrevious experience working within a sensitive/complex environmentProfessional, resilient and confident with a customer service delivery focusImpeccable communication skills, both verbal and writtenSolid analytical, decision making, conflict resolution and problem solving skillsSuperior organisational skills with the ability to multi-task and prioritise conflicting deadlinesStrong computer literacy and proficiency with MS Office suiteRequirementsDemonstrated experience working within a high-volume contact centre environmentReliable remote internet accessFlexible to work across a rotating roster 8am – 6pm Monday to FridayAbility to commence and commit to the duration of the assignmentHow to ApplyApplications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role. Only suitable applicants will be contacted.#J-18808-Ljbffr