Job Title: EL1 Environment Manager
Duration: 12 months with possible extension
Location: Canberra /Hybrid
About the Role
We are undertaking a major program of work involving multiple projects spanning several current industry-leading technologies, including Salesforce as a core component. Duties
Assist the Director with overall team strategy and planning. Manage the environments team and its service delivery to support development teams. Release program and ensure all environments are available, secure, and up to date. Provide delivery management and technical leadership to the environments team. Develop service delivery and resource plans to ensure all Salesforce and MuleSoft environment needs are met. Develop and maintain Salesforce environment plans. Execute hands-on critical and complex Salesforce administration tasks to support releases, CI/CD, and new projects and environment changes. Ensure standards and support processes are continually reviewed and improved. Seek out automation opportunities for improved management of the Salesforce landscape. Troubleshoot Salesforce issues and work with internal parties and external vendors to resolve them. Develop environment and code management plans to support release plans to deploy projects and BAU fixes into Production. Manage support tickets with Salesforce and maintain platform security. Ensure documentation on processes, policies, and configuration is developed and maintained. Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users. Assign work activities, mentor, and provide support to the environments team. Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects, and Business Analysts.
Essential Criteria
Certified Salesforce Admin ADM211 or at least ADM201. At least 7 years' experience within the Salesforce ecosystem. Recent experience in a hands-on team management role in an enterprise-scale Salesforce-centric environment using contemporary tools and DevOps processes. Strong experience in service delivery management. Excellent stakeholder negotiation skills and the ability to juggle and prioritise multiple tasks across multiple stakeholder groups within the Salesforce Admin Team. Demonstrable experience in administration and configuration of Salesforce Vlocity, Service Cloud, Einstein Analytics, and/or Health Cloud and in using GitLab for Salesforce deployments.
Due to security clearance requirements for this role, candidates must be Australian citizens and can obtain security clearance. If this role aligns with your skills and aspirations, apply now for immediate consideration. Contact Archna Singh at 02 6245 1708, quoting Job Reference: #263222. The application deadline for this position is on 10th August 2024. Please note that only candidates meeting the specified criteria will be contacted. Your interest in the position is greatly appreciated. Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
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