18 Mar 2024 1485952 Service Desk Team Lead - Consultancy $120,000 + Benefits Perth, Western Aus[...]

Are you looking to Join a dynamic team as a Service Desk Lead! Our client is expanding rapidly and is looking for an experienced Level 3 Service Desk Lead!
Lead a talented team in resolving IT technical issues, managing workload through efficient IT Service Management tools, and ensuring timely resolution of staff concerns. Bring your expertise in process enhancement, relationship building, and strategic direction to drive service excellence and support the organization's IT infrastructure.
Responsibilities: Guide the team in resolving IT technical issues encompassing desktop hardware and softwareUtilize IT Service Management tools to manage workload, including incident ticket creation.Monitor and manage vendor services for optimal performance across IT infrastructure, network, end-user services, and applications.Participate in Major Incident Management to ensure continuous supportDefine the long-term direction of the service desk in alignment with strategic vision.Continuously maintain SLAs.Requirements: Min 4 years MSP experience with service board management experienceCurrently hold valid Australian drivers licenceHold a Permanent Residency or CitizenshipDesired Experience/Qualifications: Proven ability to manage a Service Desk.Leadership and team management skills.Proficient in supporting Cisco, Meraki and Fortinet technologiesHigh Understanding of Sharepoint and Microsoft 365Proficiency in ConnectWise Or ServiceNow ticketing systemSalary & Benefits: $120,000AUDWork-Life BalanceBonus and EventsCareer ProgressionTraining & development fundedIf this role seems of interest, we encourage you to apply today!

#J-18808-Ljbffr