16411T | Ao3 Housing Officer – Client Service/Admin (Government – $44.49-$46.27/Hour)

We have multiple AO3 Housing Officer temporary roles available for experienced client service focussed administrators with a Queensland Government Department (current locations available include Fortitude Valley and Chermside).The focus of the role will be to provide high quality, person-centred social housing and housing assistance services to diverse clients. This includes:Assessing property applications and grants, conducting client interviews and making referrals to support service agencies as required.Maintaining property waitlists, allocations and vacancies, ensuring departmental compliance as the lessor in all tenancy arrangements.Assisting with conducting visits to properties and investigating and facilitating the resolution of any tenancy disputes and complaints.Monitoring and managing outstanding arrears, rent assessments, pay deductions and refunds; actioning sundry debts and collections.Managing the maintenance of properties and conducting property inspections.Maintaining accurate client and property records and file notes.We are ideally seeking the following skills and experience:Customer service experience (face-to-face and via telephone) with a proven ability to build rapport, actively listen, demonstrate empathy and de-escalate challenging customer interactions.Previous administration experience in an office environment with a proven ability to pick up new systems and technology quickly and navigate multiple applications and screens efficiently.Property management experience an advantage (but not essential).Proven experience and examples of managing your work effectively whilst working in a fast-paced, deadline driven environment.Willingness to embrace new challenges and adapt to change.Well developed, inclusive communication and interpersonal skills that focus on professional, ethical and culturally sensitive behaviour.High level of accuracy and attention to detail with fast and accurate keyboarding skills.Positive attitude and team player approach with experience adapting to different work tasks on a daily basis to support organizational goals.Availability to work 8:30am to 4:30pm Monday to Friday and commence the temporary assignment with short notice.Due to the nature and responsibilities of this position, consent to a national criminal history check will be required prior to any offer of employment being made (and any record of disclosable court outcomes or pending charges will be considered based on relevance to the position being applied for).The casual hourly rate is $44.49 – $46.27 (plus super) and the roles are for a period of two months initially (high likelihood of extension). This is a great opportunity to secure experience as part of our temporary team working within Queensland Government and we encourage you to submit your application as soon as possible.If you do have any specific questions regarding this opportunity, please contact us on 07 3812 2920.
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