Department: Commercial & Corporate Services
Remuneration: Stream A, Level 1.6-2: $67,854.97 - $73,752.91 per annum + Superannuation
Central Highlands Regional Council is currently seeking a Customer Service Officer. In this role, you will be responsible for undertaking a range of operational, administrative, and customer service functions in alignment with Council's Customer Service Charter and Customer Service Strategy and Action Plan. The Customer Service Officer will provide excellent customer service to internal and external customers and promote a positive customer experience based on first point of contact principles. Additionally, the position will provide general administrative support services to various departments within the organisation as required.
In this busy role, you will support the organisation by: Delivering a positive customer experience by exercising a high degree of judgment and initiative focused on first point of contact resolution. Contributing to the effective and efficient operation of Council's customer service branches across the region.Undertaking financial transactions, cash handling, receipting, and banking processes in accordance with established procedures.Accurate and efficient data input and records management using a range of Council databases and software packages.Providing general administrative support requiring the exercise of sound judgment, initiative, confidentiality, and sensitivity in the performance of work.Maintaining a high standard of corporate image and personal presentation.Actively participating in ongoing training and self-development to achieve continuous improvement.Taking reasonable care for health and safety of yourself and others, complying with reasonable instruction, and cooperating with CHRC policy and procedure per 'Duties of Worker' contained in the Work Health and Safety Act.Additionally, this position may be required to conduct other duties as lawfully directed by the reporting manager.
Please note: Customer service standards and consistency of service is an important outcome of the Customer Service Strategy and Action Plan (2019-2021), and as such, Customer Service Officers will be required to travel to and work from alternative locations throughout the region.
To be considered for this opportunity, you will need to possess: Minimum of Queensland C class provisional driver's licence.Previous or relevant experience in a similar role.If this sounds like you, apply now! Working for Central Highlands Regional Council has its benefits. We are a progressive region, committed to creating opportunities for all. We welcome forward-thinking individuals who are focused on continuous improvement, a sustainable future, and understand the valuable role we play in investing in our regional community.
Benefits include: 5 weeks annual leave with 17.5% leave loadingFortnightly RDOsPayroll deductions and salary sacrifice optionsWages paid fortnightlyEmployee Assistance ProgramTo apply for this position: As an equal opportunity employer, we welcome applications from diverse backgrounds.
To be considered for this position, please include the following documents:
A cover letter outlining your motivation for applying for this positionYour resume detailing your career history relevant to this positionApplicants who are progressed to the next stage of the recruitment process will be invited to participate in a shortlisting process.
Eligibility & Pre-employment Checks To be appointed to a permanent position, you must be an Australian citizen, have permanent residency status, or hold a visa permitting you to work in Australia permanently. If you have a visa permitting you to work temporarily in Australia, you may be appointed to a position on a temporary basis, providing the work complies with the conditions of your visa.
The pre-employment checks relevant to this position include:
Right to Work in AustraliaMedical AssessmentReference and qualification checksFor a confidential discussion, please contact a member of the Recruitment Team on during business hours or register your application by submitting your cover letter and resume.
Applications close: Friday 22nd November 2024 at 8am
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