$33.96 per hour + Super 35 hours per week, rotating rosters between 7:30am - 6pm Monday to FridayNSW State Government Bathurst, Newcastle, Wollongong & Parramatta Locations + WFHASAP Start Estimated 6-month temp assignment, potential to extendAbout the CompanyOur large NSW State Government client serves the community by leading the provision of world-class education, connecting all stages from early childhood to tertiary qualifications across the NSW community.About the RoleThey are currently seeking 10x Customer Support Officers with HelpDesk experience to join their Contact Centre in either Parramatta, Bathurst, Wollongong OR Newcastle.
These are an estimated 6-month temporary assignments, with a potential to extend.Reporting to the Manager, you will be responsible for acting as the first point of technical resolution contact for all reported ICT related incidents across the different technology units.ResponsibilitiesAct as the first point of contact, providing high level, professional customer serviceRespond to inquiries from customers in a high-volume call environmentAnswer inquiries within a timely and accurate mannerResolve customer complaintsTroubleshoot basic ICT hardware and software issuesTranslate and convey technical information to everyday terminologyFollow and comply with Service Now frameworkRecords and database management ensuring integrity, accuracy and confidentialityAdhere to Contact Centre daily and monthly KPI'sEnsure compliance with legislative requirementsAbout YouProfessional and confident with a customer service delivery focusImpeccable communication skills, both verbal and writtenStrong computer literacy and proficiency with MS office suite and Service Now ticketing systemSuperior organisational skills and ability to multi-task and prioritise conflicting deadlinesSolid analytical, problem solving and conflict resolution skillsRequirementsDemonstrated operational service desk or contact centre environment experienceProven Helpdesk or Customer Service experienceExperience troubleshooting basic ICT hardware and software advantageousReliable remote internet accessFlexibility to work rotating rosters between 7:30am - 6pm Monday to FridayWillingness to undergo a National Police CheckAbility to commence and commit to the duration of the assignmentHow to ApplyApplications will be reviewed within 48 hours of the job posting.
Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role.Only suitable applicants will be contacted.
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