Description Performance Manager At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology. We are part of GroupM and WPP; the largest media buying alliance and marketing communications group ranked #1 in the world. In Australia and New Zealand, we have over 250 people working across six offices: Adelaide, Brisbane, Melbourne, Sydney, Perth and Auckland. Across 2022 and into 2023 we have won at the MFA Awards, AIMCO Awards, B&T 30 under 30, Festival of Media Global, Campaign Women to Watch, Mumbrella Travel Marketing Awards, MediaWeek, Festival of Media Cause, UnLtd Hall of Good, Campaign Asia, DRUM Awards.We pride ourselves on our culture and our people. Our goal is to make our workplaces as vibrant and diverse as the cities we work in.We are achieving this by building a workforce that represents the complete spectrum of backgrounds and experiences. We're committed to cultivating a work environment which is diverse in representation and thought, that promotes and celebrates inclusivity and provides equitable opportunities to all.ROLE OUTLINE The Performance Manager delivers success across all facets of the business. Highly skilled in every aspect of biddable, you are accountable for managing a developing a portfolio of clients. Able to confidently lead a small team of people, you set the highest standard for operational excellence, and maintain a market-leading view of best practice. Passionate about technology and digital media, you are the team expert on how to deliver best-in-class biddable activation and outcomes while nurturing a junior team of practitioners. KEY RELATIONSHIPS Collaborating closely with internal teamsEstablishing strong relationships with relevant media, data, and technology partnersFoster deep trust and understanding with agency client teamsContribute to great teamwork in your immediate teamWHAT YOU SHOULD SPEND YOUR TIME DOING People – 30% of your time Manage team workflow, delegating tasks effectively, making sure goals are set & met, and highlighting concerns with your directorHold constructive and meaningful performance evaluation meetings with reports each month, setting clear KPIs and monitoring achievementAssist in the training and development of junior members of the teamProduct – 30% of your time Ensure all output is of the highest standard, and conforms to GroupM's best practices across planning, implementation, optimisation, and reportingOversee the end-to-end biddable process across your team, ensuring QA compliance and use of best practiceLead biddable projects across your client remit, working collaboratively with stakeholders to define and deliver successClient – 20% of your time Support your director in the delivery of strong implementation plans that meet client objectivesOffer expert perspectives and POVs on recent market trends or developments, ensuring they're shared with stakeholdersMeet with vendors and partners to drive your client's agenda, creating opportunities for junior team members to get involvedCommercial – 20% of your time Ensure your team are delivering on time and accurate commercial tasks, including training & educationSeek and implement improvements to ways of working that increase efficiency and effectiveness of commercial operationsSupport director on investment decisions, audits, and forecastingWHAT MAKES A GREAT PERFORMANCE MANAGER Attention to detail: monitoring the quality and accurate of your own work, and that of othersOrganisation: you track progress and completion of activities to accomplish objectives, working effectively under short deadlinesTeam & collaboration: lead your team to achieve common goals, initiating collaboration with othersCommunication: take the initiative to keep other people informed, and tailor messages to suit others' needsAnalytical: distinguish between critical and irrelevant information, can deal with complex challengesFlexibility: confident in handling changing circumstances and ambiguity, also guiding othersProactivity/taking the initiative: achieves ambitious but realistic goals, coaches others on how to focus their energy on achieving resultsProblem solving: autonomously solves complex problems with minimal supervision, and proactively follows up after implementing a solutionWorking at Wavemaker Inclusive policies Flexible work environmentInclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.Discounts and corporate benefits Continuous training and development opportunities Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Here, we strongly encourage you to apply if you're interested: we'd love to know how you can positively impact our team with your experience! We believe that diversity is vital and positively influences the environment in which we operate. We are committed to fostering a diverse and inclusive work environment that is free of discrimination, harassment or bullying. Race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions, we encourage all applicants.
