About the role Queensland Ballet has embarked on a new adventure, forming a Visitor Experience department focused on creating exceptional visitor experiences.
The Visitor Experience Supervisor – Front of House leads the smooth and effective running of the Front of House needs for the Thomas Dixon Centre, home of Queensland Ballet.
Reporting to the Head of Visitor Experience you will be the front of house specialist in the department. You will be equipped to train the team to provide exceptional experiences and ensure that front of house operations are delivered effectively and efficiently. You'll help the team to plan for events and performances and work with Venue Hire and our 3rd party food and beverage operator to maximise revenue generating opportunity across the precinct.
You will have a keen eye for detail, a passion for consistently delivering exceptional visitor experiences and the capability to inspire and enthuse a team to deliver to your expectation. Ultimately, we're looking for a positive, pro-active, and energetic team leader that is unapologetic in delivering great visitor experiences. You should be a natural host with the ability to inspire and enthuse our teams to deliver great service, first time and every time.
Key criteria A minimum of 2 years' experience of managing and leading a team. Knowledge and understanding of venue operations from a Front of House/visitor experience perspective. Demonstrated expertise in providing high levels of customer service, including excellent communications skills, complaint handling and sales techniques. Natural ability to create and build strong working relationships with internal and external stakeholders. Resilience and tenacity – a proactive leader who is calm under pressure and hungry for great outcomes. Growth mindset – open to learning and flexible in adapting within an agile work environment. A passion for arts and/or ballet. The position description for this role, with further detail of the responsibilities and key selection criteria, can be found on the Queensland Ballet careers page:
Application process To apply for this role, please forward a covering letter outlining why you are the best person for the role in the context of the responsivities and selection criteria and a current resume via email to , which can be found in the position descriptions on our careers page:
Please note that referees will be sought from candidates following the interview process.
Applications close 10am, Monday 22 April 2024.
For further information or for a confidential discussion please contact Human Resources on . We respectfully advise that no agency applications will be considered at this time.
Queensland Ballet acknowledges the traditional custodians of the land on which we work and perform. Long before we performed on this land, it played host to the dance expression of our First Peoples. We pay our respects to their Elders – past, present and emerging – and acknowledge the valuable contribution they have made and continue to make to the cultural landscape of this country. To reflect the diversity of the communities and people with whom we engage, we seek to hire a workforce that is both representative and diverse. With a focus on inclusion, accessibility, and flexibility, we are committed to supporting you in your career with Queensland Ballet. Queensland Ballet is committed to providing an inclusive and child safe environment that is free from Workplace Harassment, Sexual Harassment and Bullying. Our robust human resources, recruitment and vetting practices are adhered to during the application and interviewing process. Certain roles may require that we carry out working with children, police records and reference checks to ensure that we are recruiting the right people.
