When you choose AusNet, you'll join genuine people working together, making Real Progress.
At AusNet, we're the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family.
Help us lead the way, while enriching your career with real people who encourage you to bring your best and make real impact – for your career, our communities, and Australia's cleaner energy future.
An exciting 12-month fixed term contract opportunity has become available for a User Experience Designer.
This role will see you leading the design of digital experiences at AusNet, working with stakeholders to define, analyse, and design improved user journeys and validate or ideate through user testing and customer feedback.
With a hybrid split (Office/WFH), this role is based in Southbank, Melbourne and is part of the Customer Experience team.
This role will deliver real outcomes, including but not limited to:
Key contribution to delivery of Customer Roadmap through ongoing improvement of user experiences across our digital platforms.
Creation and design of UX designs, wireframes & prototypes ready for user (customer) testing and development.
Utilise analytics and user feedback data to inform and refine design decisions.
Create and maintain comprehensive documentation of UX processes and designs in line with best practice.
Coordinate with stakeholders to align design activities with project timelines and goals.
Working with SMEs and lead service designer to understand pain points for improvement and priorities within the Customer teams.
Working directly with marketing/comms on content design across all forms/experiences.
Coordinate and conduct user testing, analysing and capturing feedback and observations to iterate into improved designs & experiences.
Work directly with other UX designers on projects, review and approve wireframes.
You don't need to check every box; however, we are looking for a good combination of:
Bachelor of Design, or similar (preferred).
A customer-centric attitude and the unreserved desire to encourage customer dedication.
Experience with usability testing tools and methodologies.
Experience with project management tools like JIRA.
Ability to think creatively and propose innovative solutions to complex problems.
Familiarity with WCAG2.1 rating guidelines and (ISO22458:2020) standards required.
Experience in similar role in Consulting or Energy Sector.
A real place to belong.
We celebrate unique voices, refreshing perspectives and diversity in our team.
Engage and connect through our social club, family day, wide range of events or by joining one of our Employee Network Groups.
We believe in more than just competitive pay.
Here's what sets us apart:
Flexibility: whether this is hybrid work, flexible hours, or part time arrangements, we'll work with you to help balance work and life.
Leave: more than typical personal leave and a generous 14 weeks of paid parental leave, with no minimum service.
Community giving: a paid day to volunteer with our social impact partner, Foodbank, or for a cause that matters to you.
Perks: we offer all the other perks you've come to expect like purchased leave, income protection insurance, novated leasing, corporate discounts, private health cover discounts and more.
As an industry in transformation, we're excited by the possibilities ahead.
So, if you're passionate about our purpose and committed to making real progress, bring your energy and join AusNet.
Together, we can shape a new way forward.
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