Team Coordinator, Library Learning Services Employment Type: Full Time (35-hour week)
Duration: Continuing
Remuneration: Level 6 from $100,434 + 17% superannuation & leave loading
Location: Kensington NSW
Why Your Role Matters:
UNSW Library is one of Australia's major research libraries, serving a large population of academic and research staff and students. The Library serves 3 million in-person visitors and 20 million online interactions a year and features world-class collections, services, and facilities. The Team Coordinator, Library Learning Services plays a crucial role in leading a team dedicated to delivering high-quality information and referral services to the University community.
Reporting to the Associate Director, Library Experience, this position oversees a small team, ensuring exceptional service and support for clients.
Who You Are:
The ideal candidate will have skills and experience as follows:
A degree from a higher education institution, with subsequent relevant experience or an equivalent level of knowledge gained through any other combination of education, training, and/or experience. Demonstrated experience in providing high-quality, efficient, and effective client services. Demonstrated experience in leading, managing, and motivating teams. Demonstrated experience in exercising initiative, judgment, and decision-making within a multi-tasking role with overlapping priorities and deadlines. Demonstrated excellent written and oral communication skills with the ability to liaise and communicate regulatory requirements to all staff. Demonstrated interpersonal and professional skills, including the ability to engage positively and maturely with clients. Ability to work evenings, weekends, and public holidays and to work at different campuses as required. An understanding of and commitment to UNSW's aims, objectives, and values in action, together with relevant policies and guidelines. Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training. Within your application, you should include a cover letter addressing the following role priorities:
How your education, training, or experience has prepared you to lead and manage a client services team. Examples of how you have exercised initiative, judgment, and decision-making to ensure high-quality service delivery. Your contributions to process improvements and team development, including supporting staff to achieve service excellence. How to Apply:
Please submit your CV and a Cover Letter (two-page maximum) addressing the role priorities.
Applications close: Friday 10th January 2025 at 8pm
The Organisation:
UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community. Together, we are driven to be thoughtful, practical, and purposeful in all we do. If you want a career where you can thrive, be challenged, and do meaningful work, you're in the right place.
Benefits and Culture:
UNSW offers a competitive salary and access to UNSW benefits including:
Additional 3 days of leave over the Christmas period Access to lifelong learning and career development Progressive HR practices Discounts and entitlements More information on the great staff benefits and culture can be found here .
We strongly encourage candidates to reach out directly to Peter Smith with any role-related questions.
UNSW is committed to equity, diversity, and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
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