Job Description Purpose : Ensure our clients receive a world-class experience by providing training and ongoing support regarding product functionality, new features, updates, and troubleshooting.
This role involves handling incoming calls and support requests from customers seeking technical assistance and conducting training sessions to educate clients on the effective use of our products and services.
This role is essential in ensuring customer satisfaction and maximizing the value clients derive from our offerings.
Key Responsibilities : Troubleshoot support issues via email and phone.
Deliver training to new and existing clients.
Nurture existing client relationships by providing support and troubleshooting technical issues.
Support the Onboarding and Implementation Team with the configuration of the PMS for clients.
Occasionally travel for onsite customer training at properties.
Develop and maintain in-depth knowledge of the company's functionality.
Keep abreast of new features, enhancements, and integrations.
Consider innovative ways to streamline processes and improve efficiency.
Help integrate new joiners into the team through system training, advice, and guidance.
Attend product training and workshops to stay updated on product developments and grow personal knowledge.
Assist cross-functional teams with product support as required.
Requirements Key Skills & Experience : Excellent written and verbal communication skills.
A customer-focused work ethic with proven experience in customer service.
Experience managing a high volume of demands at one time.
Ability to remain calm and professional with clients at all times.
Strong problem-solving skills with a customer-satisfaction mindset.
A knack for picking up technical skills and understanding systems.
Ability to build strong relationships with clients and peers.
Passionate about providing a positive customer experience.
Benefits Opportunity to work in a client-centered, collaborative environment.
Professional development through training and workshops.
Exposure to cutting-edge technology and product innovation.
Career growth opportunities within a supportive team structure.
Be a part of a company committed to delivering world-class client support and satisfaction.
Requirements Key Skills & Experience: Excellent written and verbal communication skills.
A customer-focused work ethic with proven experience in customer service.
Experience managing a high volume of demands at one time.
Ability to remain calm and professional with clients at all times.
Strong problem-solving skills with a customer-satisfaction mindset.
A knack for picking up technical skills and understanding systems.
Ability to build strong relationships with clients and peers.
Passionate about providing a positive customer experience.