Job Description - Training & Development Senior Advisor (15EJ)
Job Description
Primary Location Organization Organization Customer Service · Are you passionate about Learning & Development? · Contract opportunity until April 2025 - $112,195 plus 11% super · Flexible working options available Every Western Australian needs water to survive and thrive. So, we are looking for people who have a passion for meaningful, innovative work to help bring our vision to life, while facing up to the challenges of climate change.
You'll get to work flexibly alongside collaborators, creators, thinkers and doers to make a difference to lives all over WA.
Plus, you'll get the opportunity to carve a career path as diverse as the different backgrounds, experiences and perspectives of our 3500+ people. Come thrive with us!
About the role Customer Service is the face of the corporation, dealing with account enquiries through to complex water and wastewater faults. It's no easy task!
The Customer Service team is more than just a group of individuals. They are a dynamic group that ignites enthusiasm, drives innovation, and sparks meaningful change. Committed to their shared vision, they thrive on open communication, one team culture, and a deep understanding of their customer's needs.
A role at Water Corporation can unlock the door to ongoing long-term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs, and generous company benefits.
Working in modern facilities at our Balcatta office our Customer Service team provides world-class customer service to business & residential customers across Western Australia.
About you You will have excellent communication skills, and a strong ability to meet the needs of different parties. You will have significant experience in the design and development of a curriculum using a range of learning principles, tools, and delivery options.
If you are passionate about Learning & Development and want to make a difference in how the corporation provides the best possible solutions for our customers, we want to hear from you.
Key skills and experience · Experience in the design and development of a learning curriculum that covers a range of disciplines.
· Previous experience in a similar role within a Learning & Development environment would be desirable.
· Cert IV in Training & Assessment or a similar discipline would be beneficial.
· Experience with presenting, coaching, and facilitating.
· Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at various levels.
· Demonstrated application of implementing adult learning principles in learning programs.
· Knowledge of training delivery and facilitation, including a mix of learning delivery methodologies, which may include face-to-face, virtual, and digital learning material.
· Previous experience in LMS design and administration.
Real benefits that matter. · Real flexibility with options to work from home, flexible work hours
· Two well-being days each year to do whatever you need to do to feel good
· Access to long service leave pro rata after 3 years of service
· Generous co-contribution superannuation up to 13%
· Purchase additional leave of up to 4 weeks
As part of the recruitment process you may be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date. Our commitment to a diverse and inclusive workplace: Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at or 9420 2000.
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