Are you seeking a challenge to apply technology to maximize the safety, efficiency, and productivity in mining operations?Do you enjoy working with leading-edge, proven technology in complex mining environments?Hexagon is a global leader in sensor, software, and autonomous solutions and has more than 24,000 employees across 50 countries and net sales of approximately 4.3bn USD.
Hexagon's Mining division is enabling an autonomous future through the delivery of an autonomous connected ecosystem in mines across the globe.
We bring survey, geology, mine planning & design, fleet management, production optimization, collision avoidance, and operator safety together in a life-of-mine solution that integrates people and processes.
Our customers are safer and more productive through insight-driven decisions that sustainably capture more value from mining operations.We are currently seeking an experienced mining consultant on a permanent full-time basis to join our Australian team based in our Hendra office.
The role of the consultant will be to provide consulting and training services for our MineProtect portfolio of products to a growing range of clients in the Asia-Pacific (APAC) region.Specific DutiesProvide training and consulting services to our customers on the effective use and operation of our MineProtect solutions.Conduct system audits, measure and analyze production performance, and provide recommendations for operations improvements.Assist with tenders and requirements scoping for potential projects.Conduct pre-sales tasks including configuration testing and field trials.Assist sales teams with technical expertise relating to sales proposals and system usage requirements.Perform troubleshooting of high-level system issues.Major Areas of ResponsibilityDesign and develop new training documents.Identifying issues and opportunities for improvement with Hexagon MineProtect installed at customer mine sites and re-configuring systems as required.Providing training to operators, mine controllers, maintenance personnel, and other customer personnel in the use and operation of systems at client sites.Preparing scoping and requirements documentation.Preparing reports on the performance of the deployed solution at the client site and recommendations for improvements as required.Communicating directly with customers and assisting Business Development and Account Managers with new opportunities and existing account relationships.Utilizing relationships developed with customers and other contacts to advise the sales team of potential issues affecting customers as well as other opportunities for Hexagon Mining.Taking ownership and responsibility for customer issues and problems and seeing them through to resolution wherever possible.Be available for on-call support as required (primarily escalations).Attend site and company meetings in person or remotely.Attend trade shows as required in a technical capacity.Represent Hexagon Mining in a helpful, professional, and courteous manner at all times.Skills and Experience RequiredKeen interest in providing a superior level of customer service and support to our clients.Previous experience working with Collision Avoidance Systems, Operator Alert Systems, or working with Autonomous Mining Systems.At least 5 years' experience with mining Safety Systems.Experience working in the mining industry.
Global experience desirable.Degree in Mining Engineering or related fields.Experience with relational databases (PostgreSQL, Microsoft SQL Server) desirable.Experience with data analytical tools such as Microsoft Power BI is desirable.Certificate IV in training and assessment.Excellent written and verbal communication skills.Willingness to learn new skills and be trained in Hexagon products.Ability to work proactively with minimal supervision.Ability to work effectively in a local and global team environment.Ability to work collaboratively within multi-disciplined teams.Ability and willingness to expand own knowledge and skill set as well as knowledge with other team members whenever possible.What's on OfferApart from a salary package that is commensurate with your skills and experience, you will also benefit from the following:Personalized training and upskilling opportunities for career development for both technical and soft skills.Work with a diverse, talented, multi-disciplinary team across the globe, gaining valuable skills and knowledge servicing some of the biggest names in the industry.International and domestic travel to a variety of locations for client services.Modern, well-appointed office space with a casual and friendly atmosphere.Work-life balance support with the flexibility to work from home.Social events, team-building activities, morning teas, quiz nights, and more.TravelAt Hexagon, we understand the value of firsthand experience, and we believe that travel is an essential part of providing exceptional service to our clients.
As such, this role offers exciting opportunities for domestic and international travel, giving you the chance to work with clients from around the world and see different parts of the mining industry in action.During your travels, you'll be supported by a range of logistical measures, including travel allowances, accommodation, and meal expenses, so you can focus on providing exceptional customer service and making a real difference for our clients.
Travel is an opportunity to broaden your horizons, develop cultural competencies, and expand your personal and professional network.Application QuestionsYour application will include the following questions:Which of the following statements best describes your right to work in Australia?Do you have a Certificate IV in Training and Assessment?How much notice are you required to give your current employer?What's your expected annual base salary?Are you willing to undergo a pre-employment medical check?#J-18808-Ljbffr