Team Leader - Contact Centre

About the Role:    Exciting senior leader opportunity with a national leader in employment, skills, and support services, working closely with the Government. Joining a dynamic and diverse business, you'll play a key role in managing and enhancing the performance of a Canberra-based contact center, contributing significantly to its success and growth.As a Team Leader, you will report directly to an Operations Manager interstate. You will be the senior lead of the Canberra business. This hands-on role where you will manage the performance of 15 customer service employees, developing a high-performing team, conducting audits, and fostering a positive workplace culture. This role is suitable for contact center leaders and senior leaders within other Customer Service or Sales industries.  Lead and support a team of Customer Service employees, providing training and ongoing assistance. Manage staff performance to ensure alignment with business objectives.  Drive continuous improvement initiatives for business growth. Collaborate with internal stakeholders on training, workload planning, and recruitment. Uphold compliance with health, safety policies, and business standards. Manage inbound and outbound communications effectively, ensuring the team meet or exceed expectations.  Foster high employee engagement and commitment to performance targets. Undertake ad hoc projects as required. Benefits: Permanent salary of $80,000-90,000 + super.  This leadership role is permanent and ongoing, providing stability and continuity. Enjoy flexible working hours from 7 am to 6 pm, accommodating your work-life balance requirements. Receive guidance and support from experienced industry professions including an Operations Manager and Contact Centre Manager, to advance your career.  Explore career growth opportunities within the broader organisation, including pathways to executive leadership roles and operational advancements. Become part of a reputable and growing Australian enterprise, recognised as a market leader. Experience diversity in your role as you lead a multifaceted team.  Apply