Supply Chain Customer Engagement SpecialistLocation: Sydney, Australia
About the job Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Supply Chain Customer Engagement Specialist within our Supply Chain Team, you'll be responsible for the overall effectiveness of the Customer Fulfilment process. You will proactively engage assigned customers to deliver effective communication & continuous improvements and will liaise with Trade & Order to Cash functions to drive service levels, optimal cost to serve & satisfaction of customers. You will create a positive customer experience, providing added value at every customer interaction.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
Main responsibilities: Responsible for the Supply Chain relationship with assigned Priority customers:Proactively inform the customer about the status of stock, orders, deliveries, invoices, returns & claims.Accountable for any issues & requests from their assigned customers to ensure they are resolved on timely basis.Perform root-cause analysis & continuous improvement.Proactively act upon 'Voice of the Customer' data to drive Customer Satisfaction.Act as Customer Ethnographer, studying the customer, learning about their environment & overall experience.Optimise Customer Experience.Collaborate with Tactical Customer Engagement Lead. Supporting Operational meetings, customer segmentation, joint scorecard processes and execute customer collaboration activity.Liaise with Customer Fulfilment Coordinator/s & Distribution/Third-party logistics in case of urgent delivery issues.Collaboration with Global Customer Fulfilment and assist in local execution of global strategy. Actively participate and share best practices.Coordinate with Trade & Contract on Commercial conditions maintenance, ensure check product & price conditions in Sanofi & customer systems are aligned.Point of contact for Priority Customer calls and claims resolution communication to customer.About you: Tertiary qualification in a relevant field e.g. Business, Commerce, Supply Chain, Logistics, Engineering.Prior experience in a similar role.Demonstrated ability to develop and implement customer care plans and initiatives; account management experiences preferred.Communication and Negotiation competencies; Stakeholder Management skills; change management mindset.Strong working knowledge of Microsoft Office and Analytical tools such as Advanced Excel (Power BI desirable).Desirable: Understanding of the end to end Supply Chain processes.SAP knowledge is desirable.Why choose us? Bring the miracles of science to life alongside a supportive, future-focused team.Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.Enjoy a thoughtful, well-crafted rewards package that recognises your contribution and amplifies your impact.Take good care of yourself and your family with benefits including, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
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