About Seqwater Seqwater is the Queensland Government Bulk Water Supply Authority, responsible for delivering safe, secure and cost-effective bulk water supply for over 3 million people across Southeast Queensland.
Seqwater is one of the largest water businesses with the most geographically spread and diverse asset base of any capital city water authority.
Our operations extend from the New South Wales border to the base of the Toowoomba ranges.
We commit to delivering a high standard of customer service aligned to our strategic vision.
We value working collaboratively with our internal & external customers to improve service delivery.
About Your Opportunity As the Supervisor - Client Services, you will manage a team of client service officers who are responsible for our Incident Management and Service Request practices, providing excellent customer service, prompt, and accurate client responses, proactively managing adherence to agreed service levels and when possible, exceeding client's expectations.
Key responsibilities: Lead the Client Services team to ensure the professional, courteous, and timely support to Seqwater staff.
Plan, direct and monitor both the Service Desk and Hub operations; through the monitoring, tracking, reporting and improvement of support services and processes.
Oversee resource planning and scheduling including after hours and emergency coverage, managing team performance and KPIs, adherence with service management processes.
Perform the day-to-day duties of ITSM Practice Manager for Service Desk, Incident Management and Service Request Management.
About you To be successful in this role, you will possess: Demonstrated high level of motivation and aspire to exceed client expectations.
Tertiary qualifications in an information technology discipline; or equivalent combination of education and experience.
Minimum 5 years' experience in desktop support, including an understanding of security issues, network services, cloud technologies, access administration, SOE/MOEs and Microsoft and Azure products.
Strong Digital leadership and management skills, including change management, fostering a culture of continuous improvement, with knowledge and ability to apply human resource management skills.
High level knowledge of ITIL with detailed knowledge of the following practices: Service Desk Incident Management Service Request Fulfilment Knowledge Management Change Management Problem Management This position has a salary starting at $118,579 plus 12.75% superannuation and is a permanent role.
Appointment to this role may be subject to the provision of a national police check and may be subject to other medical/character requirements.
Please note that people with criminal records are not automatically deemed ineligible.
Each application will be considered on its merits.
For a more detailed preview of the work that you will be involved in for this role, feel free to take a look at the position description on our careers page - careers.seqwater.com.au We also invite you to connect with us on LinkedIn and join our growing community of followers to see all the latest news and job opportunities as and when they happen - https://www.linkedin.com/company/seqwater/ If you are looking for an extraordinary career in which you can make a real impact, we'd love to hear from you!
To apply Submit your resume via the Apply button.
Applications close: 11:55PM AEST, Wednesday 14th August 2024 For further information please email enquiries to ****** Please note – applications cannot be accepted via email .
