Management (Community Services & Development)
Full time
Base Salary $112K + super + NFP salary packaging
Strategic Quality Manager – Youth & Disability Services Are you a passionate leader with a commitment to quality, clinical governance, and safeguarding in the youth and disability sector?
Do you thrive in environments where you can drive continuous improvement and make a tangible impact in the lives of individuals?
Position: Strategic Quality Manager
Location: Mackay, QLD
Employment Type: Full-Time, Permanent
About Us At MADEC, we are dedicated to creating inclusive communities that empower and support people with disabilities and young individuals in need.
Our mission is to provide high-quality, person-centred services that respect the rights, dignity, and individual goals of our clients.
We are committed to safeguarding and continuous improvement across all levels of service delivery.
About the Role We are seeking a driven and experienced Strategic Quality Manager to join our Senior Leadership Team.
In this pivotal role, you will oversee the Quality Management and Safeguarding Framework, ensuring services align with the highest industry standards, regulatory requirements, and best practices.
You will also lead the clinical governance of the organisation, managing risk, restrictive practices, and complex cases.
Key Responsibilities Lead the development and implementation of the Quality Management and Safeguarding Framework.Develop, review, and update organisational policies to ensure they reflect current legislation, sector best practices, and regulatory requirements.Chair the Safety, Risk, and Audit Committee to address organisational risks and ensure compliance.Oversee restrictive practice compliance as Chair of the Restrictive Practice Review Panel, ensuring ethical and legal use of these practices.Engage in complex case conferencing and support the assessment and intake of new clients, ensuring thorough risk management.Conduct internal and external audits, ensuring continuous improvement in service delivery.Provide strategic leadership to drive quality, safety, and compliance across youth and disability services.About You Proven experience in clinical governance, quality assurance, and risk management within the disability or youth services sector.Strong understanding of NDIS Practice Standards, Human Services Quality Framework (HSQF), and safeguarding protocols.Ability to lead and mentor staff, driving continuous improvement and best practices across teams.Excellent communication and relationship-building skills, with experience working across various levels of an organisation.Tertiary qualifications in Community Services, Health, Nursing, or a related field are highly desirable.What We Offer At MADEC, we believe in providing a rewarding work environment that values each individual's contribution.
We offer:
A generous salary, plus salary packaging options to increase your take-home pay.Options for flexible working hours and hybrid work arrangements to support work-life balance.Opportunities for ongoing training, leadership development, and career progression.
We invest in your growth and provide access to relevant industry certifications and workshops.Be part of a collaborative, inclusive, and high-performing Senior Leadership Team dedicated to making a positive impact in the community.Access to health and wellness initiatives, including employee assistance programs (EAP) for mental health support.Enjoy 5 weeks annual leave, with the possibility of additional paid leave for personal or professional development.An organisation that celebrates achievements and offers recognition programs for outstanding contributions.A team that is focused on delivering high-quality services, ensuring client safety, and promoting their well-being and independence.How to Apply If you are ready to take on this exciting opportunity and make a difference in the youth and disability sector, we would love to hear from you!
Please submit your CV and a cover letter outlining your experience and why you're the perfect fit for this role.
MADEC is committed to creating a diverse and inclusive environment and encourages applications from people of all backgrounds, including those with a lived experience of disability.
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