Join us to co-create solutions for a better future! Job Details Field Services Sr. Field Services Team Leader Fort Saskatchewan, AB Posted: 2/21/2024 Job Description Job ID#: 56191 Job Category: Field Services Position Type: Full Time Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Create a cohesive team environment through consistent managementCoach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issuesWrite employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assignedPerform root cause analysis and identify opportunities to improve efficienciesEnsure direct reports meet their goals and follow departmental processesResponsible for day to day operations of Service DeskWork with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client Job Requirements Details: Responsibilities Single Point of Contact (SPOC) for in-country clientManage to scope of work and change of scopesAccountable for Service Level Agreements (SLA) and other contractual deliverablesChair and participate in both internal and client-facing service delivery meetingsImplement, monitor, and adhere to Best Business PracticesConduct ticket audits, negative survey follow-ups and other quality initiatives Own, investigate and follow-up on escalations Sponsor and drive improvement activities for the account Identify opportunities to expand service offeringsManage financials to budget Reconcile and approve vendor invoices Hire Stefanini employees and secure vendor resources Establish expectations, provide leadership, direction and coaching to the team Create cohesive team environment through consistent management Conduct formal one-on-ones and performance reviewsLeverage recognition programs to motivate and reward team Aide in corporate initiativesCollaborate with colleagues in shaping the future of Field ServicesLead focus groups to develop and improve processes and procedures Ability and willingness to travel (including flying) domestically and internationallyMaintain a valid driver's licensePerform other duties as assignedMinimum of 2 years' experience working in IT management role Experience managing remote employeesIn-depth understanding of IT industry dynamicsMust complete the Field Services Leadership training program ITIL Foundations certification a plusCritical thinking and problem-solving skillsHigh tolerance/evolved ability to lead and manage ambiguous situationsExcellent relationship skillsSuperior verbal, written and presentation skillsCollaboration and team leadership abilitiesEffective time and project management skills What you'll get Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;Open floor plan environment where collaboration is highly encouraged! Pay Range: Based on Experience Already have an account? Log in here #J-18808-Ljbffr
