Shannons Contact Centre Manager

Take the next step. Be part of something bigger at Suncorp.Lead and develop the capability of others through effective coaching, mentoring, professional development and performance managementPromote high brand affinity through what we do and knowing our customers and communities we serve better than anyone elseSydney, Newcastle or Brisbane locationThe purpose of the role is to achieve profitable growth through the delivery of a great customer experience through a variety of customer contact channels including Phone, Email, Events, Web/Live chat and Social as these channels develop for the Shannons brand. This exciting role also involves ensuring customers receive friendly, professional and consistently high-quality service whilst achieving sales targets and service levels and meeting all compliance requirementsKey responsibilities include:Implement strategic direction and manage change in a fast-paced businessDrive sales and service excellence across Shannons suite of productsLead and manage a customer focussed, high performance culture with a quality and cost-effective operation to meet customer, employee and shareholder objectivesAdvocate for the customer and community we serve; provide customer insights into the design of product and service offerings that continue to deliver on the brand's customer value propositionSupport Shannons motoring enthusiast and community events.Skills & Experience:Minimum 8 years' experience in a related fieldMinimum 5 years' experience in insurance or financial services or contact centre environmentProven record of achievement of leading large teams in a customer service businessDemonstrated ability to use customer insights and commercial acumen to drive sales performance and achieve profitable growth targetsAdvanced influencing skills across senior internal and external stakeholders.If this role sounds like the challenge you have been looking for please submit an application online today. For more information please contact :
03 Apr 2024
AUS Eastern Daylight TimeApplications close:
10 Apr 2024
AUS Eastern Standard TimeDon't see a job for you?
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