Service Desk Analyst

Service Desk Analyst OPPORTUNITY KNOCKS.CJD is seeking a true 'Techie'! A passionate person who knows the ins & outs of problem-solving Tech issues, there is nothing we can't ask you about Technology you won't know or make an attempt to find the solution.At CJD we refer to your role as a Service Desk Analyst and we want you to join our highly skilled and dedicated IT team based within our Head Office in Guildford WA.Reporting to the Service Delivery Lead, we are seeking a Service Desk Analyst to join our Support team. The successful candidate will be responsible for assisting in logging user requests and problems, and ensuring they are resolved in a timely and satisfactory manner. It takes determination to be a guru in technology and CJD is dedicated to helping you grow your skills, knowledge, and experience.A desire to help people (yes – customer service) will need to be exceptional as you are the first point of contact with the business, polished with excellent communication skills to identify and resolve IT issues. A passion to learn and grow will see you grow your skill set and progress in your career.Key Responsibilities – Assist in receiving and logging user requests and problems.Provide support in ensuring that requests and problems are resolved in a timely and satisfactory manner.Serve as a point of contact with the business and communicate effectively with users.Possess a customer-focused approach to work.Maintain accurate records of all requests and problems.Collaborate with other departments to ensure that user requests and problems are resolved effectively.Continuously learn and improve knowledge of IT support processes and procedures. Requirements – Experience in a similar roleProficient in a Microsoft environmentOutstanding and friendly communication skillsExcited about TechnologyAble to work a flexible roster (some early starts to support EST)Permanent working rights in Australia. What's in it for you? Pay: Competitive salary.Perks: Discounts with National brands, regular team BBQs and social events, active social club.Hours: Monday to Friday, typically 38-hours per week.Looking smart: Sharp uniforms and workwear.Career: Training, career development, growth and genuine advancement opportunities.Culture: Exceptional workplace culture – we work hard and have fun while we do it.Stability: Over 18% of our current employees have achieved over 10 years' service. We're an employer for the long-term.Referral program: Generous referral payments to introduce your mates to employment opportunities with the CJD family. If this role sounds like a fit for you, please apply through the following link: Service Desk Analyst Job in Guildford, Perth WA – SEEK