Company : Hastings Deering (Australia) Ltd About the Role Hastings Deering is on the hunt for a Service Advisor to join our expanding team in Darwin .
This is a Permanent, Monday to Friday role working 38 hours per week.
As a Service Advisor , you will: Act as a liaison between the Service Team, our customers and the corresponding product/mining support representatives by engaging in effective communication on the scope of work, job pricing and timeframes with all parties.
Facilitate invoice clarity and prompt payment by ensuring segments have accurate and complete parts, labour, miscellaneous charges, and work descriptions before closing.
Create and maintain records within the Asset Tracker system to ensure all movements of customers and HDAL assets are accurately recorded.
Ensure customer requirements are accurately captured and communicated to the Service team through monitoring, following up and maintaining high attention to detail.
Understand and implement action plans developed by Service Management and strategies designed to achieve monthly financial performance and revenue targets.
Why Hastings Deering?
At Hastings Deering, our people are our heart – from their first day with us right up to their last.
As one the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.
Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.
You'll have access to: Competitive remuneration package and annual salary reviews 24.5% area allowance on top of your take home pay!
Opportunities for training, mentorship, and career development specific to your role.
A supportive, diverse, and inclusive team spread across Australia and internationally.
Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
Employee discounts, rewards, and incentive programs.
Paid parental leave options Salary continuance insurance Free on-site parking Additional 3 days paid travel leave per year About You A successful teammate will have the following: Relevant Trade Qualification Proven and demonstrated experience working within a Frontline service department within the heavy mining and construction industries.
Sound computing skills including good working knowledge of Microsoft AX and Power BI systems.
In-depth knowledge of Caterpillar machinery and a knowledge of products and services.
Ability to multitask and manage competing priorities Proficient in Microsoft Office Excellent communication and interpersonal skills.
Certification in IV Office/Business Administration or equivalent qualifications or experience is highly desirable To Apply: Hit the 'Apply Now' button Enquiries: Please call 1300 071 618 Contact Person: Sophie Lougheed, Talent Acquisition Partner NT About Hastings Deering Hastings Deering is one of the top 5 Caterpillar dealerships globally.
We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.