Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com Your Role The primary purpose of this role is to produce a high-quality work product on large & complex Property claims through prompt and professional contact with customers and brokers and through the effective investigation, reserving and adjustment of claims incurred by insureds.
This role is a senior position within the claims team, suitable for an experienced claims professional, who is wanting to further develop their career with exposure to wider areas of the claims business beyond a claims portfolio. The role requires a willingness, and ability to assist in the growth and development of other team members, leading by example and a as mentor to others.
Your Responsibilities: Responsibility for handling Major and Complex Property and Technical Lines ClaimsHandling claims in line with the terms and conditions of the policy, and any relevant legislation or legal principalsAdhere to the General Insurance Code of Practice and Chubb's obligations under its AFSL, as it applies to Claims Handling as a Financial ServiceMaking informed evaluations of damage and quantum to establish timely, and maintain, accurate claim reservesIdentify and report internally on claims that are of significance to the business, including large loss reporting requirementsAbide by Chubb's Best Practice Guidelines and Claim Handling Instructions– copy available at the time of interviewBuild strong relationships with Brokers to promote confidence and trust in Chubb's claims serviceLiaise & build strong relationships with service providers i.e. builders and restoration companiesEffectively control the use, work product and expense of outside vendors.Clearly identify potential fraud and subrogation issues Engage with strategic stakeholders to ensure a smooth claim process Effectively manage and control volume of work & diaryAll claims to be handled from cradle to grave Conduct investigations of all aspects of reported claims including potential fraud. Secure and/or file all supporting documentation and verify same for accuracy, relationship and completeness.Seek technical assistance in handling claims exceeding delegated authority.Maintain an active diary. Monitor same to achieve timely development of the file and timely disposition of the claim.Promptly and properly document all developments in the claims documentation systemExercise good judgement in reaching final disposition of claim by evaluating nature of loss, damage, coverage provided and applicable limits.Effectively negotiate compromise settlements where appropriate.Effectively communicate with the following: Claim Department, Customer Services, Risk Control, Underwriting Departments, brokers, insureds, counsel, third parties and/or their legal representatives.Recognise subrogation where applicable & forward the claim to the subrogation team.Adhere to the General Insurance Code of Practice and Chubb's obligations under its AFSL, as it applies to Claims Handling as a Financial ServiceAdhere to Insurance Contracts Act and all other relevant statutory rules and regulations.Any other duties as required by the Claims ManagerAccountable for taking all practical measures to ensure that the workplace is safe and without risk to health.
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