Senior Project Officer

Key accountabilities:• Leading digital system support for a regulatory business application• Tracking incidents and other support requests to their resolution in a timely manner• Managing relationships with internal and external support providers to meet service targets• Leading systems enhancement projects with requirements gathering, testing and implementation planning• Reporting and analysis of support metrics• Assisting the transition of new initiatives to a production environment by planning and leading user acceptance testing and assisting with issue management• Developing programs of work that improve the sustainability of support for business systems• Undertaking data quality reviews and implementing data improvement initiatives.• Developing and implementing training and guidance initiatives for internal system usersKey challenges:• Interpreting large amounts of data from different sources, resolving conflicts where data integrity is questionable, ensuring consistency of the data.• Providing systems and data support to staff operating across a diverse and complex range of legislation and policy where there is a strong focus on reform led by effective business intelligence.• Coordinating support services provided by a matrix of technology and business teamsEssential requirements:• Demonstrated understanding of reporting, with experience in data analysis.• Proven analytical ability and problem-solving skills.• Excellent written and verbal communication skills.• Demonstrated ability in providing user support for multiple applications.• Demonstrated experience in preparing test strategies, test plans and testing.• Excellent influencing skills and ability to lead and guide other staff.Benefits of contracting through The Recruitment Company: Best Agency to Work for in Australia 3 years in a row (Great Place To Work)A dedicated Contractor care manager for youOver 1000 positive reviews – 97% say we're 'exceptional'Award-winning contractor benefits packageLeading NSW Government supplier since 2004Discounted training and certificationWe can cover you for PI and PL insuranceThe BEST Christmas in July party in Australia How to apply:Click APPLY and send your CV to Deepika who is recruiting for this role.Due to the immediate start, we will submit CV's as they come in, send your CV now to be considered.